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Sterling's Clinical Concierge

A Better Clinical Testing Experience

Effectively managing a clinical testing program can be both time-consuming and manual. Our Clinical Concierge team provides a seamless white-glove experience for your unique clinical program requirements, enabling you to reduce turnaround times and get your candidates onboarded sooner.

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Sterling's Clinical Concierge Services Delivers

  • 0 -4 Wks
    Average Time for Candidate to Start Before Clinical Concierge Service
  • 0 -6 Days
    Average Time for Candidate to Start With Clinical Concierge Service
  • 0 K+
    Collection Sites and
    Clinics Sites Nationwide
Source: Sterling 2024 Statistics
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Create a Seamless Drug & Health Testing Experience

Our Clinical Concierge team works with you to create a seamless drug testing and health screening experience for your employees and new hires alike:

  • Healthcare testing services to support federal and local compliance requirements
  • Coordination of electronic registration for drug and clinical services
  • Keeping candidates and employees on track, speeding completion and initiating essential follow-up services

Advantages of Sterling's Clinical Concierge

Our Clinical Concierge team will handle process management, chasing and tracking of results, collect and review prior results and records, and order follow-up services as needed.

Our Clinical Concierge team registers your candidate, identifying a convenient location that meets your expectations.

Leveraging automated as well as hands-on timely reminders and proactive result follow-up, our Clinical Concierge team keeps your candidate’s drug and health testing process on track, so you don’t have to.

When questions or issues surface, our Clinical Concierge team resolves them quickly and easily, creating a seamless candidate experience.

How Sterling's Clinical Concierge Works

Sterling's Clinical Concierge helps oversee the clinical testing process, including welcoming and guiding the candidate, identifying a convenient and qualified testing facility, scheduling the visit, and ensuring clinic readiness.

Step 1

Client moves candidate to accepted offer status.

Step 2

Sterling registers candidate for required services based on the zip code provided and emails details to candidate.

Step 3

Candidate completes required service(s) at proper location(s).

Step 4

Collection Site sends specimen(s) for testing and results are released to Sterling.

Step 5

Results are available in Sterling and ATS.

Step 6

New Hire is ready to start!

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Non-Profit Health System Reduces Turnaround Time with Clinical Concierge

Sterling helped a large health system reduce the time from candidate offer acceptance to Day One from over four weeks to under two weeks by managing their pre-employment health screening services.

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Offload Your Drug & Health Screening Program with Concierge Services

Sterling’s Director of Concierge Operations, Christina Johansen, shares how our clinical concierge services have enabled organizations to speed up the onboarding process while empowering HR and TA teams to refocus their time on other business areas.

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